Shipping & Delivery Policy

At HostraGo, we specialize in providing digital services such as domain registration, web hosting, and server solutions. As all our offerings are delivered electronically, our shipping and delivery policy differs from traditional physical goods providers. This page outlines how and when you can expect access to the services you purchase from us.

1. Nature of Products

All services offered by HostraGo are digital and virtual in nature. These include:

  • Domain name registration, transfer, and renewal

  • Shared, Cloud, WordPress, and DMCA-ignored Hosting

  • VPS and Dedicated Server hosting

  • SSL certificates and associated hosting tools

  • Software licenses and other hosting add-ons

Since we do not deal with physical products, no physical shipping is involved.

2. Service Activation Time

a) Instant Activation

For most hosting plans and domain registrations paid via credit card, debit card, UPI, or net banking, services are typically activated instantly upon successful payment confirmation.

b) Manual Review

In rare cases, orders may require manual verification due to:

  • Suspicious or flagged transactions

  • Mismatched billing information

  • Bulk or high-value orders

These cases may delay activation by up to 24 business hours.

c) VPS and Dedicated Servers

These services may take up to 4-24 business hours for full provisioning, depending on configuration and availability.

3. Delivery Method

All service credentials and activation details (such as domain control panels, cPanel/WHM logins, VPS details, etc.) are delivered via:

Please ensure your contact details are accurate and up to date during signup.

4. Delivery Confirmation

Once your order is completed:

  • You will receive a confirmation email with all relevant login credentials or activation links.

  • You can also check your order status and manage services in your client dashboard.

If you do not receive your service details within the specified timeframe, please check your spam/junk folder, or contact our support team immediately.

5. Failed or Delayed Deliveries

Although rare, service delivery may be delayed due to:

  • Payment issues (failed transactions, incomplete payments)

  • Incorrect contact information provided during checkout

  • Technical issues on our or a partner provider’s end

We will notify you of any delay via email or your client area, and our team will work to resolve the issue as quickly as possible.

6. Delivery to Third Parties

HostraGo only delivers services to the registered email address of the account holder. We do not forward service details to third parties unless authorized in writing by the account holder.