Refund Policy

At HostraGo, we strive to provide quality domain and hosting services to our customers. To ensure transparency and clarity, please review our refund and billing policy below:

1. Billing Policy

a) Payment Methods

When paying via credit card, debit card, net banking, or UPI, your hosting account will be activated immediately after payment confirmation.

b) 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee applicable only to first-time sign-ups. If you have previously held an account, canceled it, and signed up again, or are creating a second account, you are not eligible for a refund.

c) Non-Refundable Services

Refunds are not available for the following services:

  • Domain registration, transfer, or renewal

  • Control Panels (cPanel, Plesk)

  • Software and Licenses (LiteSpeed, Softaculous, Windows OS, SQL)

  • Cloud Hosting, VPS, Dedicated Servers

  • Paid support, WHMCS, SiteLock, SpamExperts

  • SSL Certificates, G Suite, Office 365, and similar licenses

d) Refund-Eligible Services

The 7-day money-back guarantee is only valid for the following services:

  • Shared Hosting

  • WordPress Hosting

  • Cloud Hosting

  • DMCA Ignored Hosting

e) No Refund for Suspended/Terminated Accounts

If your account is suspended or terminated due to a violation of our Terms of Service, you are not entitled to a refund.

f) Hosting Platform Limitations

Refunds are not issued due to limitations of hosting platforms:

  • OpenVZ VPS: GUI not supported, no BIOS/kernel modification.

  • KVM Cloud Instances: Kernel upgrade allowed, but BIOS changes not supported.

g) Refund Exclusions

Refunds do not cover:

  • Taxes

  • Setup or processing fees

  • Postal charges

  • Bank or payment gateway transaction fees

Refunds will not be issued in the following cases:

  • Requests made after the 07-day period

  • Violations of our Terms of Service

  • Illegal activity or excessive resource usage

2. Free Domain Policy

a) Free Domain Offer

A free domain (.COM or .IN) is included with Swift and Turbo Shared Hosting plans for 1, 2, or 3-year terms. This offer is valid for the first year only. Standard renewal charges apply thereafter.

b) Domain Selection Process

To claim your free domain, you must add it to your cart at the time of purchase. The domain cannot be claimed retrospectively.

c) Domain Charges on Refund

If a hosting package with a free domain is canceled:

  • Standard domain charges will be deducted from the refund.

  • If the refund amount is lower than the domain cost, you must pay the difference or forfeit the domain.

  • If unpaid, domain ownership remains with HostraGo.

d) Domain Transfer

Domain transfers to another provider will incur standard transfer fees. The domain will not be released unless these fees are paid.

3. Refund Methods & Timelines

a) Non-Refundable Payment Methods

Payments made via bank transfer are non-refundable. Instead, any approved refund will be added as credit to your HostraGo account.

b) Refund Request Period

Refund requests must be submitted within 7 days from the purchase date. Requests after this period are not eligible.

c) Cancellation Request Process

To initiate a refund, submit a cancellation request via your Client Area.

d) Refund Processing Time

Once a cancellation request is approved, refunds will be credited within 14 business days.

4. Cancellation Process

a) Submitting a Cancellation

You may request cancellation through your Client Area at any time. Ensure all outstanding dues are cleared before requesting cancellation.

b) Cancellation Options

  • Immediate Cancellation: Access to services is terminated immediately.

  • End of Subscription: Services remain active until the end of the billing cycle.

c) Data Backup

It is your responsibility to backup all data before submitting a cancellation request. Data will be permanently deleted post-cancellation.

5. Taxes

Prices shown on our website exclude applicable taxes. Taxes will be calculated during checkout and added to your invoice. Taxes are non-refundable.

6. Late Payment & Non-Payment

a) Account Suspension

Unpaid invoices may result in suspension or termination of your hosting account. Restoration is only possible after the full payment of dues.

b) Data Loss on Termination

If your account is terminated, all data will be permanently deleted. The account will be treated as new upon reactivation.

c) Outstanding Dues

New orders or packages will not be activated for customers with outstanding dues.

7. Money Deposit

At HostraGo, we offer our customers the option to deposit funds into their client account for faster, hassle-free checkouts and uninterrupted service renewals. This Money Deposit Policy outlines the terms and conditions related to depositing funds in your HostraGo account.

a) Purpose of Deposits:

Deposits made into your HostraGo client account are considered advance payments or prepaid credits. These funds are intended solely for:

  • Purchasing new hosting services

  • Renewing existing services

  • Registering or renewing domain names

b) Non-Withdrawable Funds:

All deposited funds are non-withdrawable. This means:

  • Deposited money cannot be transferred back to your bank account, e-wallet, or any other payment method.

  • Deposits cannot be exchanged for cash or any other form of compensation.

  • HostraGo will not entertain refund requests for deposited balances under any circumstances.

This policy helps us maintain a fair usage system and avoid misuse of the deposit feature.

c) Validity of Deposits:

Deposited funds in your account do not expire as long as your HostraGo account remains active. However:

  • Inactive accounts (with no login or transaction for 12 consecutive months) may have their deposit balance frozen or removed after prior notification.

  • If your account is suspended or terminated due to a violation of our Terms of Service, any remaining deposit balance will be forfeited without a refund.

d) Use of Credit Balance: 

Your deposited amount can be used only if it fully covers the invoice amount for a service or renewal. Partial payments using both deposit balance and another payment method are not allowed.

Important Notes:

  • If your deposit balance is less than the invoice total, you must first add sufficient funds to your HostraGo deposit wallet to cover the full invoice.

  • Only after the required amount is available in your deposit balance can you proceed to purchase or renew the service.

  • Split payments (using both deposit and online payment methods at the same time) are not supported.

This policy ensures seamless processing, accurate billing, and security in financial transactions within the HostraGo platform.

e) Fraudulent or Unauthorized Transactions: 

If any deposit is identified as fraudulent or unauthorized, HostraGo reserves the right to:

  • Immediately suspend the associated account

  • Forfeit any deposit balance

  • Take appropriate legal action based on the severity of the fraud

8. Invoice Disputes

For any billing-related questions or disputes, please contact our Billing Team at [email protected]