Privacy Policy
At HostraGo, we are committed to protecting your privacy and ensuring a safe online experience for all our customers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data, and it applies to all visitors, users, and others who access our services.
1. Information We Collect
a) Personal Information
We may collect personal data that you voluntarily provide when:
Registering for an account.
Purchasing or subscribing to our domain and hosting services.
Contacting our support team or filling out forms on our website.
This information may include your name, email address, postal address, phone number, payment details, and other data necessary to process your transactions.
b) Non-Personal Information
We automatically collect non-personal information such as your IP address, browser type, referring URLs, pages viewed, and the dates and times of your visits. This information helps us analyze trends, administer the site, and enhance your browsing experience.
c) Cookies and Tracking Technologies
To improve your experience and gather statistical data, we use cookies and similar tracking technologies. These tools allow us to remember your preferences and to collect anonymous usage data.
2. How We Use Your Information
The information we gather is used for the following purposes:
Service Provision: To process and manage your orders, subscriptions, and account activities.
Customer Support: To offer support, answer your questions, and resolve any issues.
Communication: To send notifications about service updates, promotions, and important account-related information.
Analytics and Improvement: To monitor and analyze usage trends and to improve our website, products, and services.
Security: To protect our users and systems against fraud, unauthorized activities, and other potential risks.
3. Data Sharing and Disclosure
Your information is handled with care and may be shared only under the following circumstances:
a) With Service Providers
We partner with trusted third-party service providers who assist us in operating our website, processing payments, sending communications, and other business activities. These partners are contractually obligated to protect your data.
b) Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
c) Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. In such cases, we ensure that the recipient of your data adheres to obligations consistent with this Privacy Policy.
d) With Your Consent
We may share your information with third parties when you have explicitly consented to such disclosures.
4. Data Security
We employ industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure socket layer (SSL) technology, and regular system audits. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights and Choices
a) Access and Updates
You have the right to access and update your personal data at any time through your account settings or by contacting our support team.
b) Data Deletion
If you wish to delete your information, please submit a request via our [Client Area] or contact us directly. Bear in mind that we may retain certain information for legal compliance or legitimate business purposes.
c) Cookie Preferences
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies might affect your experience on our website.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once the data is no longer needed, it is securely deleted or anonymized.
7. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or as required by law. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this page periodically for the latest information on our data practices.