Managing your web hosting clients on a WHM server can often involve dealing with Bandwidth Exceeders accounts that have gone over their monthly bandwidth limit. When this happens, WHM automatically suspends the account, causing the client’s website and email services to stop functioning. This issue is common in shared hosting environments, and resolving it quickly ensures better customer satisfaction.
If you’re a hosting provider like Hostrago, or managing multiple websites through a WHM server, it’s essential to know how to identify and unsuspend accounts that are bandwidth exceeders. In this guide, we’ll walk you through the step-by-step process of lifting the suspension, analyzing usage, and preventing future issues.
Why Are Accounts Suspended for Bandwidth Exceeding?
Bandwidth limits are imposed to ensure fair usage of server resources. When a hosting account exceeds its allocated bandwidth:
- WHM automatically suspends the account
- The domain displays a suspension page
- All services including email, FTP, and website access are blocked
This is a preventive action to protect the server and other users from resource abuse. However, once the new month starts or the limit is upgraded, you’ll need to manually unsuspend the account.
Step-by-Step: How to Unsuspend Bandwidth Exceeders in WHM
Here’s how to restore access to a suspended account due to bandwidth overuse:
1. Login to WHM
- Go to:
https://your-server-ip:2087 - Enter your root or reseller credentials
2. Navigate to the “List Accounts” Section
- In the WHM search bar, type
List Accounts - Click on the section when it appears
3. Locate the Suspended Account
- Look for the red Suspended label beside the account
- Use filters like domain, username, or IP to find it faster
4. Unsuspend the Account
- Click on the + icon beside the account
- Click the Unsuspend button
You’ll get a success message confirming the account is no longer suspended.
Verify Bandwidth Usage
Once the account is unsuspended, you should check how much bandwidth was used. Here’s how:
- Go to WHM dashboard
- Type and click on View Bandwidth Usage
- Look at the Monthly Total and Limit
If they’ve already exceeded the monthly allowance, you might want to upgrade the hosting plan or adjust limits.
What Happens Next Month?
WHM automatically resets the bandwidth counters at the beginning of each month. If no action is taken, the suspended account will remain suspended even after the reset. That’s why manual unsuspension is required, even if usage resets to 0.
To avoid confusion, always review suspension logs and keep communication clear with your hosting clients.
Final Thoughts
Dealing with Bandwidth Exceeders doesn’t have to be stressful. With just a few steps in WHM, you can unsuspend affected accounts, ensure smooth service, and keep your clients satisfied. As a hosting provider like Hostrago, being proactive with bandwidth management is key to ensuring uptime and preventing account issues.
If you’re frequently facing bandwidth overuse issues, consider offering custom solutions to your clients or consulting our support team for scalable hosting solutions.
